NOTIFICATION
Information contained in this brochure is not an offer or a contract. The
transportation of Guests and baggage on Regent Seven Seas Cruises®’
vessels is provided solely by the Operator and is governed by the Terms
and Conditions of the Guest Ticket Contract. For complete information on
Terms and Conditions, itineraries, liability of Regent Seven Seas Cruises®
and all sections mentioned below, please refer to the Guest Ticket
Contract. A copy of the Guest Ticket Contract is available by contacting
your Travel Advisor or online at RSSC.com. Upon booking the cruise, all of
the Terms and Conditions of the Guest Ticket Contract shall be binding on
the parties thereto.
SEVEN SEAS GRANDEUR™ DEPOSIT &
PAYMENT POLICY
Listed below is the deposit schedule for Seven Seas Grandeur based on
the Inaugural Season: November 25, 2023 through June 21, 2024.
Seven Seas Grandeur™ - Inaugural Season:
November 25, 2023 through June 21, 2024
CATEGORY RS-SS A-H
Deposit Amount 25% of fare 15% of fare
Bookings made within 90 days of sailing are required to deposit by the
end of the booking day. Bookings made 91 days or more from sailing
require a deposit within 3 days of booking. Unless otherwise noted, final
payment must be received by Regent Seven Seas Cruises 150 days prior
to cruise departure. Regent Seven Seas Cruises reserves the right to
cancel any booking not fully paid or deposited per the schedule or those
without passport details.
DEPOSIT & PAYMENT POLICY
American Express, MasterCard, Visa, traveler’s checks and personal
checks are accepted for deposits and full payments. For your
convenience, your final payment may be automatically charged to the
credit card used to make the initial deposit. Regent Seven Seas Cruises®
accepts no responsibility for credit card foreign currency/transaction
processing fees independently assessed by issuing banks. None of these
fees separately charged by the issuing banks accrues to the benefit of
Regent Seven Seas Cruises®. Third party credit card charges can only be
accepted when accompanied by valid authorization to charge from the
relevant card owner.
Bookings made more than 120 days from sailing are required to deposit
15% of cruise fare for suite categories MS-H and 25% of cruise fare for
Regent Suite within 7 days of booking. Bookings made 91 to 120 days from
sailing are required to deposit within 3 days of booking; bookings made
31 to 90 days from sailing are required to deposit within 24 hours of
booking; and bookings made within 30 days of sailing are required to
deposit by the end of the booking day. Final payment must be received
by Regent Seven Seas Cruises® 120 days prior to cruise for voyages 14
nights or less and 150 days prior for voyages 15 nights or longer. For
World Cruises, final payment must be received no later than 180 days
prior to cruise. Final balance must be received per this schedule, together
with passport details and any special onboard service requests;
otherwise, booking may be subject to immediate cancellation and any
applicable penalties. Regent Seven Seas Cruises® reserves the right to
cancel any booking not fully paid or deposited per the schedule or those
without passport details.
CANCELLATION POLICY
A 100% cancellation fee will be imposed as indicated for non-appearance.
Fare is defined as the full cost of any cruise or air component purchased
from Regent Seven Seas Cruises®, excluding optional facilities and
services fees. Please refer to the full Terms and Conditions of the Guest
Ticket Contract for fees relating to the cancellation of optional facilities
and services. Any refund due as indicated by the cancellation fee
schedule will be made after receipt of written notice of cancellation.
Cancellation notices must be in writing and received by Regent Seven
Seas Cruises® no later than the day before cancellation penalties are to be
assessed. Guests who cancel within the indicated periods are subject to
the following per person cancellation fees.
SEVEN SEAS GRANDEUR™
CANCELLATION POLICY
Listed below are the cancellation penalties for Seven Seas Grandeur
Inaugural Season.
Seven Seas Grandeur™ - Inaugural Season:
November 25, 2023 through June 21, 2024
DAYS PRIOR TO CANCELLATION AMOUNT
VACATION DATE PER PERSON
CATEGORY RS-SS A-H
Deposit Date–151 25% of fare $100*
150–121 50% of fare 15% of fare
120–91 75% of fare 50% of fare
90–76 100% of fare 75% of fare
75–0 100% of fare 100% of fare
*per person administrative fee
SINGLE SUPPLEMENTS
A supplemental charge for single occupancy varies by sailing. Single
supplement savings are based on double occupancy 2-for-1 fares and are
capacity controlled on select categories. Guests sailing at a reduced single
supplement that elect not to participate in our FREE Air Program will
receive an air credit for only one Guest.
RESERVATION CHANGES
If a name substitution or removal is requested when a booking is within
penalty period, cancellation penalties apply. Please refer to the
Cancellation Policy section of the Terms and Conditions for applicable
charges. Changes to airline tickets are subject to airline approval, and any
imposition of airline or other cancellation fees are the responsibility of the
Guest. If a Guest wishes to change a booking from cruise-only to include
air travel arrangements after the final payment date, Regent Seven Seas
Cruises® will impose a change fee of up to $150 per person. Bookings
cannot be converted from cruise-only to air/sea within 30 days of sailing.
INSURANCE
We highly recommend adequate personal and baggage insurance and
trip cancellation insurance to cover the full purchase price of the cruise,
including air and/or land program costs. All trip cancellation policies will
be strictly enforced. No refund will be made for unused or partially used
portions of the cruise, air or land programs, including shore excursions,
except as specifically outlined in the Guest Ticket Contract. Applications
for insurance are provided upon request. Insurance purchased through
Regent Seven Seas Cruises® is refundable up until the point a booking is
within cancellation penalty. RegentCare Guest Travel Protection Program
offers $50,000 per person maximum coverage.
MEDICAL SERVICES
Our vessels are equipped with limited medical facilities and staffed by
internationally accredited medical personnel. Customary Emergency
Room fees and charges apply for medical services. Guests needing special
services, including wheelchairs, motorized scooters, oxygen therapy, etc.,
must advise Regent Seven Seas Cruises® in writing at time of deposit.
Please note some ports of call may not be suitable for Guests with limited
mobility and may preclude debarkation with or without the aid of a
wheelchair or motorized scooter. Regent Seven Seas Cruises® has the
right to refuse or revoke passage to anyone who, in its judgment, is unfit
for travel or whose comfort on board may be compromised due to
situations beyond the care that can be provided by Regent Seven Seas
Cruises®.
PREGNANCY, CHILDREN, INFANTS
& UNACCOMPANIED MINORS
Regent Seven Seas Cruises® cannot accept Guests who will have entered
their 24th week of pregnancy at the beginning of, or at any time during,
the cruise. Infants must be six months of age as of the first day of the
cruise. For voyages that have three or more consecutive days at sea,
infants must be at least one year of age as of the first day of the cruise.
Guests traveling with a young infant that does not meet the infant policy
will be denied boarding. No refunds or other compensation shall be due
from Regent Seven Seas Cruises® as a result of the denial of boarding to
an underage infant or any accompanying Guests. Any Guest under the
age of 18 must be accompanied by and occupy the same stateroom as an
adult 18 years or older. Regent Seven Seas Cruises® does not provide for
the care, entertainment or supervision of children.
TRAVEL DOCUMENTATION
All Guests must have passports valid for six months following
disembarkation and necessary visas when boarding. It is the Guest’s
responsibility to ensure that they have all necessary documents to
participate in the cruise. It is the sole responsibility of each Guest
to obtain and have available the appropriate valid travel and health
documents for their chosen itinerary. Regent Seven Seas Cruises® accepts
no responsibility for obtaining required visas or for advising Guests of visa
or other immigration requirements. Travel documents are issued
approximately 25 days prior to departure. Please refer to the Guest Ticket
Contract and RSSC.com for further requirements and information.
ITINERARY
Guests acknowledge that the scheduled itinerary is subject to delay,
modification, or port-of-call cancellation due to weather and other
causes beyond the control of Regent Seven Seas Cruises®. If necessary,
at the sole discretion of Regent Seven Seas Cruises®, Regent Seven
Seas Cruises® may substitute ports of call or make itinerary changes.
Regent Seven Seas Cruises® does not assume responsibility or liability
for any loss or expense incurred by Guests as a result of any changes
or cancellations. Please refer to the full Terms and Conditions of the
Guest Ticket Contract.
RESPONSIBILITY
Regent Seven Seas Cruises® accepts no liability, whether occasioned by
railroad, motor coach, private car, boat, aircraft or any other conveyance,
for any injury, damages, loss, accident or delay from the acts or defaults
of any company or person, or in carrying out the arrangements of the
cruise or cruise tour, as a result of any cause beyond the control of Regent
Seven Seas Cruises®. Guests specifically release Regent Seven Seas
Cruises® from any and all claims for loss or damage to baggage or
property, or from personal injuries or death, or from loss from delay,
arising out of the acts, omissions or negligence of any other party, such as
air carriers, hotels, shore excursion operators, restaurateurs, transportation
providers, medical personnel, ship owners, ship operators or other
providers of services and facilities. All medical services and independent
contractor services are offered solely for the convenience of Guests and
are accepted at the Guest's own risk and cost. Please refer to the full
Terms and Conditions of the Guest Ticket Contract.
ACTS OF NATURE, STRIKE, OR OTHER
CONDITIONS BEYOND CONTROL
Regent Seven Seas Cruises® shall not be liable for delay or inability to
perform caused by or arising out of strikes, lockout or labor difficulties
or shortages, whether or not Regent Seven Seas Cruises® is a party
thereto, or any other acts of nature, God, government restraint,
outbreaks or epidemics or pandemics of communicable disease, force
majeure or other circumstances beyond the control of Regent Seven
Seas Cruises®. Please refer to the full Terms and Conditions of the
Guest Ticket Contract.
AIR TRANSPORTATION
Regent Seven Seas Cruises®, as an added service to our Guests, offers
arrangements for air travel in conjunction with a cruise. Air arrangements,
including routings, are at Regent Seven Seas Cruises®' (or its agents')
discretion and are based on flight availability and agreements with
airlines. Special requests, including class of service upgrades, specific
carriers and routing, are at the discretion of Regent Seven Seas Cruises®.
Occasionally, due to scheduling conflicts, an enroute overnight might be
necessary. Costs associated with an overnight stay are at the Guest's
expense. Upgrade offers apply to intercontinental flights only. On
intercontinental flights, Guests may utilize Regent Seven Seas Cruises®'
Business Class Air program or choose cruise-only fares; air arrangements
no longer include economy air downgrades. Air allowance is subject to
prevailing rates at time of change. In making these arrangements, Regent
Seven Seas Cruises® acts only as an agent on the Guest’s behalf, and does
not operate, control, or supervise any airlines and is not responsible for
carriers failing to meet schedules. Air tickets are refundable to Regent
Seven Seas Cruises® only and considered a part of the total cruise tour
fare. Any airline-imposed fees that result from changes to or cancellation
of air arrangements are the sole responsibility of the Guest. Due to
government regulations, if you are delayed or unable to board at
embarkation, you may not be able to board at a later time. In such event,
Carrier shall have no liability to refund any cruise or cruise fares. Guests
who elect not to participate in the standard Regent Seven Seas Cruises®
Air/Sea Program or do not purchase transfer arrangements from Regent
Seven Seas Cruises® will be responsible for their own transfer
arrangements to and from the ship. Transfers are not included for Guests
making independent land/hotel arrangements. A credit is available for
Guests not utilizing the air-inclusive program. The Destination Services
desk can assist with post-cruise transfer arrangements once Guests are on
board. Regent Seven Seas Cruises® offers all Air/Sea Guests
complimentary transfers to and from the airport/ship in conjunction with
the air program on the day of the ship's embarkation/disembarkation,
with the exception of circumstances where custom air arrangements are
confirmed by Regent Seven Seas Cruises®.
DINING RESERVATIONS & PRIVILEGES
Guests will have access to dine one evening in each specialty restaurant
to ensure all Guests have an opportunity to experience these unique
venues. Reservations are required for Prime 7, Chartreuse and Pacific Rim.
Reservations are not required in Compass Rose, La Veranda or Sette Mari
at La Veranda. Only one reservation is allowed in advance per specialty
restaurant. Dining reservations can be made beginning 75 days prior
to sailing.
TERMS & CONDITIONS