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Ship

Destination Manager

Department: Hotel

Location: Shipboard

Position Type: Full Time

Description

Overall objective:

 
  • To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements;
  • Implement and maintain guidelines and procedures set out by Regent Seven Seas Cruises.
  • To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments;
  • Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment
  • Ensure Destinations team provide standards of service consistent with RSSC’s expectations;
  • Ensure appropriate follow up on guest issues addressed to the Destinations Desk;
 
Profile:
 
  • Must be about to speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese)
  • Worked in a luxury environment as Destinations Manager for at least 3+ years
  • Understanding of the highest level of service;
  • Must have fulfilled equivalent position on a medium+ sized ship
  • Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
  • Well organized; a multi-tasker
  • Used to dealing with complaint handling
  • Used to dealing with special requests and used to achieving results
  • Ability to manage the Destinations Team
  • Great at customer service and building positive relations with guests and colleagues
  • Ability to work under pressure and maintain a pleasant working environment
  • Excellent administrative skills; computer literate -Word/excel/Fidelio/MXP/NVS and similar
  • Excellent communication skills.
  • Strong leadership skills and practice ‘leadership by example;
  • Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position
  • Ability to work in an international environment; 
  • Excellent appearance
 

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Destination Manager
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